Counseling services are offered between 8:00am - 4:00pm, Mondays through Fridays (except holidays).
Emergencies or crises are handled as expediently as possible by an available counselor.
If you need assistance on an emergency or crisis basis outside of office hours:
- Call 911 (police, fire, ambulance),
- Call (808) 854-1420 (Hawaiʻi Community College, Manono Campus Security)
- Call (808) 974-7911 (University of Hawaiʻi at Hilo, Campus Security)
- Go to Hilo Medical Center Emergency Room.
If you would like to talk to someone on a crisis or emergency basis, or if you need assistance, please call the 24/7 Crisis Line of Hawaii at 1-800-753-6879. This number will route you to local crisis mobile outreach services. All hotline services on this page are free and confidential.
The National Suicide Prevention Lifeline number is 1-800-273-8255. (Please note: if you call this number from a phone with an out-of-state number, you will be routed to a crisis support center local to that area code.)
The YWCA Sexual Assault Support Services 24 Hour Crisis Line is (808) 935-0677.